After Vélasquez - Vieira Saraiva

24 of February, 2021

Hello, thanks for shopping at art2act.

All sales taking place on the Website are executed directly between the Buyer and the Seller, meaning that art2act® is not a re-seller of the artworks uploaded by the artists (Seller). Therefore, the refunds deriving from a sale in the Website are of the sole responsibility of the Seller and the Buyer.

If Buyers are not entirely satisfied with their purchase, they have a 14-day return policy, which means that they have 14 calendar days to return an item from the data they have received it. 

To be eligible for a return, the item must be in the same condition that Buyers have received it, unworn or unused, with tags, and in its original packaging. Buyers also need the receipt or proof of purchase.

The refund will only be based on the price paid by the Buyer. The costs for returning the artwork to the Sellers shall be borne by the Buyers and the refund shall exclude the amounts borne by the Buyers with the return of the artwork to the Sellers. Anyways, in the case of a claim, all parties agree to try seek friendly settlement before any dispute.

Buyers can start their complaint by contacting at info@art2act.org. art2act® will then connect both Buyers and Sellers, and will act as an itermidiate on the dispute and will act and ask for friendly environment and behavior. 

Conclusions

art2act® acts and performs its services as an intermediary (a 3rd party element) between the Buyers and the Sellers and cannot dictate nor control the terms of their relationship. Thus, art2act® is not liable for any damages related to the sale and purchase of the artworks between the Buyers and the Sellers. Additionally, art2act® will not be held liable if the Seller does not comply with applicable consumer protection laws.

art2act® is only responsible for the good quality of the services related to payments and transactions. art2act® created and runs a system that allows the completion of a sale with full security.