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The artworks are packaged by the artist and follow a standardized packaging process. art2act® confirms the packaging with the artist prior to shipment and ensure that the artwork is properly protected. The time of delivery depends on the location of the costumer, but in average it takes from 7-to-14 days.
At the Seller’s (artist) request, art2act® may present suggestions of best practices, prices and couriers, to deliver the piece to the Buyers with the best quality of service.
However, the Seller is the sole responsible to arrange the package and for the shipping. To confirm the shipping, the Seller must send to art2act® (i) a picture of the packing before shipping, (ii) a proof from the courier regarding the shipping process and (iii) a shipping ID/tracking number.
In the event of a complaint by the Buyer about an artwork, art2act® will inform the Seller (artist) by e-mail or phone call.
The Seller (artist) is the only responsible to manage complaints and agrees to solve the problem in an amicably way. art2act® does not guarantee the artwork conditions. Therefore, art2act® will not be in any way liable for the artwork conditions or any other liability arising therefrom.
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